Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.

Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

We can only help to change the shipping method before the shipping company send the package out.Therefore we advise to contact us within 24 hours to inform us which shipping method you would like to choose. If there is any price difference, we will either refund it for you or ask you to pay for it. We can only arrange shipment once the complete payment is received.

Your order will be prepared after payment and stock verification are complete. Processing time can vary during weekends, public holidays or busy periods. We will email you a dispatch confirmation and tracking details as soon as the parcel leaves our warehouse.

When your order is dispatched, Vapinglo will send a shipping confirmation email with the tracking number. You can also check the order status in your account. Please check your spam folder if the email does not appear in your inbox.

If an item becomes unavailable after checkout, our support team will contact you. Depending on availability, you may choose to wait for restocking, select a suitable replacement, or cancel the unavailable item for a refund. We will not substitute a product without your approval.

Restocking times depend on the brand, product and supply schedule. If an estimated date is available, our support team will share it with you, but supplier timelines can change. Please check the product page regularly for the latest availability.

Vapinglo currently accepts credit cards, debit cards and PayPal. The payment options available for your order will be displayed securely at checkout.

Please confirm that your payment details are correct and that sufficient funds are available. If the payment still fails, try another card or payment account. If the issue remains, contact Vapinglo support with the error message you received, and check with your bank, PayPal or payment provider for more information.

Unfortunately, a coupon code cannot be applied after payment for an order has been completed. You may use the code on a new eligible order before it expires, subject to the coupon terms and conditions.

Available destinations depend on local regulations, carrier coverage and product restrictions. Enter your delivery address at checkout to see whether shipping is available to your country or region. Customers are responsible for confirming that the products are permitted at the destination.

All orders are shipped from our U.S. warehouse and are normally delivered within 3–7 days. Delivery may take slightly longer during public holidays, severe weather or unexpected carrier delays.

Use the tracking link in your dispatch confirmation email. Tracking information may take up to 48 hours to appear after the carrier receives the parcel. You can also find the shipment status in your Vapinglo account when available.

Carriers do not always scan parcels at every transit point, and international shipments may pause while awaiting customs clearance. Allow up to 48 hours for the first update. If there is no movement beyond the expected delivery window, contact support with your order number.

First check the latest carrier tracking and confirm the delivery address. If the parcel is overdue, marked delivered but missing, or arrives damaged, contact Vapinglo support promptly with your order number, tracking number and clear photos when applicable. Keep all packaging while we investigate.

Vapinglo sources products through established brand and distribution channels. Authentication labels, security codes and original packaging should remain intact when your order arrives. Contact support if you notice damaged seals or unusual packaging.

Compare device type, puff count, flavour, nicotine strength, size and charging features on each product page. Choose only products that comply with the laws in your location. Our support team can explain specifications but cannot provide medical advice.

Nicotine content varies by product and market. Always check the product description and packaging before use. Nicotine is addictive, and vaping products are intended only for adults of legal smoking or vaping age.

Check the product instructions, remove any protective seals and charge the device only if the manufacturer states that it is rechargeable. If it still does not work, contact support promptly with your order number, a description of the issue, and clear photos or a short video. Do not disassemble the device.

Keep devices in a cool, dry place away from direct sunlight, water, children and pets. Use the charging method recommended by the manufacturer, inspect the device for damage, and never leave it charging unattended. Stop using any device that becomes unusually hot, swollen or damaged.